FAQs
Card information
Creating a card
Qropstar cards are all about the videos. We want each receiver to have a special surprise when they play their message. We therefore don't put personalised text into our cards as we provide a unique experience like no other.
Create My Card allows you to upload one photo and one message. Create My Group Card is our top selling card as this option allows you to upload 6 images and 6 videos and allows all your friends or family to get involved.
Videos & Images
You can upload multiple images/videos straight from your camera roll. Images that are slightly blurry won't look as good as images that are clear and bright. Video’s look better when filmed in good lighting ensuring that you speak clearly. Try to avoid uploading unfocused blurry images/videos. Please refrain from uploading any image/video that could be considered pornographic, sexually explicit or references to hate crime. We will cancel these orders and they will not be processed. You can refer to our Terms & conditions for more details.
Receiving a card
Don't panic, just follow our simple step by step guide to viewing your message. If the steps below don't work, visit our 'Help Accessing My Card' page for further help.
- 1. Go to your camera app on your phone, android or tablet
- 2. Hover the phone over the QR code (insert picture of it here) about 10cm away from the card
- 3. A link will appear at the top of the screen
- 4. Click the link
- 5. Your video will be played.
- 6. Sit back and enjoy, time and time again.
- Choosing a selection results in a full page refresh.
- Press the space key then arrow keys to make a selection.