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Accessing My Message

I received a card from you but I don't know what to do?

Firstly, that's great you received a card from us, that means that someone close to you has taken the time to think of you and record you a personal message.

It's really easy to view your message. Simply open up your phone or tablet, and open your phone's camera app, hover over the QR code but don't take a picture. A link will appear after a few seconds at the top of the screen. Click this link to view your message.

I can't get the QR code to work inside my card?

Don't panic, just follow our simple step by step guide to viewing your message.

  1. Go to your camera app on your iPhone, android or tablet device.
  2. Hover the phone over the QR code (insert picture of it here) about 10cm away from the card
  3. A link will appear at the top of the screen
  4. Click the link
  5. Your video will be played.
  6. Sit back and enjoy, time and time again.

It Still doesn't work, what should i do?

QR code scanning is compatible with the camera apps for iPhones that are running IOS 11 or newer or Android devices running Android 8 or later. 

Should your camera app not pick up the code, the quickest way to solve the issue is to download a QR scanner app from your App/Play store. This should resolve the problem but if you continue to have issues, please contact us.  

We want all our fans to have wonderful experiences using our service and understand that on occasions things may not work as planned. We welcome the opportunity to fix them when they do, so that we can ensure an amazing receiving experience.